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Setup and Installation: My Cloud Home (MCH)Western Digital

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WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

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3.7 1,601 ratings

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$599.00

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Capacity: 16TB

Style: Duo Drive

Digital Storage Capacity	16 TB
Connectivity Technology	USB, Ethernet
Brand	WD
Special Feature	Portable
Hard Disk Form Factor	3.5 Inches
Hard Disk Description	Mechanical Hard Disk
Compatible Devices	iPhone, Windows, Mac, Android
Installation Type	External Hard Drive
Color	White
Hard Disk Size	16 TB

About this item

Centralized storage for your favorite photos, videos and files from your devices and popular cloud accounts.
Organize and easily find your content with the intuitive My Cloud Home app.
Access your content from anywhere you have internet.
Invite family and friends to share and collaborate on content.
Stream music and movies with Sonos, Google Chromecast, Plex Media server and more. ( Services may be changed, terminated or interrupted at any time and may vary by country.)

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	Try again! Details Added to Cart	Try again! Details Added to Cart	Try again! Details Added to Cart	Try again! Details Added to Cart	Try again! Details Added to Cart
Price	$599.00	$94.99	$179.99	$129.50	$129.99
Delivery	Get it as soon as Wednesday, May 15	Get it as soon as Tuesday, May 14	Get it as soon as Tuesday, May 14	Get it as soon as Tuesday, May 14	Get it as soon as Tuesday, May 14
Customer Ratings	3.71,601	4.613,165	4.613,165	4.7270,215	4.7262,566
Storage Capacity	4.1	4.5	4.5	4.6	4.5
Tech Support	2.5	4.2	4.2	4.1	4.0
Easy to use	3.0	—	—	4.6	4.6
Easy to install	—	4.5	4.5	4.7	—
Sold By	BH Deals Express (SERIAL NUMBER RECORDED)	Amazon.com	Amazon.com	Sales For You	Amazon.com
storage capacity	16 TB	4 TB	8 TB	5 TB	5 TB
hardware interface	usb, usb3.0	sata 6 0 gb	sata 6 0 gb	usb3.0	usb3.0 a
compatible devices	Desktop	Desktop	Desktop	Gaming Console,Laptop,Desktop	Desktop, Gaming Console
form factor	—	3.5-inch	3.5-inch	Portable	Portable
read speed	—	180 megabytes per second	210 megabytes per second	—	120 megabytes per second

What's in the box

Personal cloud storage

Ethernet cable

AC adapter

Quick Install Guide

Product Description

My Cloud™ Home Duo is an easy-to-use personal cloud storage device that plugs directly into your Wi-Fi® router at home so you can save all your digital content in one central place. Unlike a NAS, it's a simple centralized solution to back up your photos, videos and files, and have it stored in one place. With the My Cloud Home app, you can access, upload and share your content from anywhere with an internet connection.The product is multiple voltage compatible, that voltage arrange is 100-240V.

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Product information

Technical Details

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Summary

Hard Drive

‎16 TB Mechanical Hard Disk

Other Technical Details

Brand

‎WD

Series

‎WD 16TB My Cloud Home Duo Personal Cloud Storage

Item model number

‎WDBMUT0160JWT-NESN

Hardware Platform

‎PC, Mac

Item Weight

‎5.27 pounds

Product Dimensions

‎6.3 x 3.94 x 7.09 inches

Item Dimensions LxWxH

‎6.3 x 3.94 x 7.09 inches

Color

‎White

Flash Memory Size

‎16

Manufacturer

‎Western Digital Technologies, Inc.

ASIN

‎B076DV9BLB

Is Discontinued By Manufacturer

‎No

Date First Available

‎December 3, 2017

Additional Information

Customer Reviews

3.7 1,601 ratings

3.7 out of 5 stars

Best Sellers Rank

#197 in Network Attached Storage (NAS) Devices

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Spanish (Mexico) 771770 [PDF 2.08 MB]

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Product guides and documents

Installation Manual (PDF)

From the manufacturer

Effortless Backup With Mirror Mode

Compatible with Mac and PC, and iOS and Android. Setup backup for multiple devices. Two hard drives with Mirror Mode (RAID 1) means duplicates of all your content stored on the second drive.
Centralized Storage

Store all your favorite photos, videos and files in one place. Search by date, time or keyword to quickly find your favorite memories and create photo albums or folders.

At Your Fingertips

Remotely access and share your files from anywhere with Internet. Easily find everything with the intuitive My Cloud Home app from any mobile device or web browser without subscription fees.
Privately Share with Friends and Family

Share a link to a folder, files or photo album to one or more people. Collaborate in a folder to share photos, videos or documents seamlessly. Add users with a private space for each of them.
Without Monthly fees

You can store, access and share all of your photos, videos and files without monthly fees.
Add Content & Integration

Store files from external drives, flash drives, cloud accounts or automatically download from cloud services. You can connect to media streaming services, and stream videos from any compatible device.

	My Cloud Home Duo	My Cloud EX2 Ultra See Details	My Cloud EX4100 See Details	My Cloud Home See Details
Customer Reviews	1,601	1,608	2	1,601
Price	$599.00	—	—	—
Capacity	4TB-20TB	0TB/Diskless, 4TB-36TB	0TB/Diskless, 4-56TB	4TB-8TB
Backup Software	Included	Included	Included	Included
Remote Access	My Cloud Home mobile app	My Cloud app	My Cloud OS 3	My Cloud Home mobile app
RAID Options	None	RAID 0, 1, JBOD	RAID 0,1,5,10, JBOD	RAID 0, 1
Encryption	None	256 AES encryption	256 AES volume	None

For storage on the go, check out WD My Passport

Your favorite content. Everywhere you go.

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Slim Style

Make the most of your journey with style that suits you. The new My Passport has been redesigned to feature a convenient, slim form factor and is available in a range of vibrant colors.

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Ongoing Confidence

There's no telling what's ahead in your own journey. That's why WD builds drives to demanding requirements for durability and long-term reliability.

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Locked Down

Keep your contents secure with password protection and built-in 256-bit AES hardware encryption. Just activate password protection and set your own personalized password using WD Discovery.

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Customer reviews

3.7 out of 5

1,601 global ratings

How customer reviews and ratings work

Customers say

Customers like the storage space and quality of the system cabinet. For example, they mention it's a fine storage device and reliable data storage is key. That said, some complain about the performance and speed. They say it'll take forever to load files and the transfer speeds are slower than expected. Customers also have issues with files and connectivity. Opinions are mixed on value and ease of use.

AI-generated from the text of customer reviews

27 customers mention22 positive5 negative

Customers like the storage space of the computer drive. They say it quietly works, stores large files for the system, provides great cloud storage, and has lots of network storage. Customers also say it's a fine storage device that easily stores data and photos. They appreciate the high capacity and the ability to safely store accessible files in their own personal cloud.

"...If you need a solution for cloud storage, easy backups, and the ability to access and share files remotely, then the My Cloud Home could be a great..." Read more

"I appreciate the large storage capacity and ease of basic power on/configuration, but this device:-..." Read more

"I was very pleased while it worked. I was able to backup several devices including a windows PC, several iPhone, I pad and a mac...." Read more

"...this because it was compatible with a Mac on the cloud and included Time Machine backup...." Read more

15 customers mention15 positive0 negative

Customers are satisfied with the quality of the system cabinet. They mention that it is reliable, solid, and quiet. Some say that the performance is good and that it does not disappoint. Overall, most are happy with the product's quality and performance.

"...First it uses WD Red drives. Build quality seems good. It just works, with minimal technical knowledge required...." Read more

"...It works like a charm. It has good speed and reliability. I am considering buying a second one so I have redundancy...." Read more

"...My Cloud is much more stable and very easy to use. Fast loading and fast accessing of data...." Read more

"Doesn’t disappoint! Connection thru wife is great!" Read more

125 customers mention64 positive61 negative

Customers are mixed about the ease of use of the computer drive. Some mention that it's super easy to set up and configure, with large storage capacity. However, others say that the software is not as intuitive as it should be, the documentation is sketchy, and the manual is lacking. They also say that it does the back up but it'd be hard to organize and the folder management is counterintuitive and buggy.

"...My cloud desktop installed a network drive by itself. All technical settings are great and you cannot change much meaning you cannot spoil the show,..." Read more

"...The phone version is clunky and garbage, but the standard myhomecloud website isnt that bad its user friendly... here's where the real issue comes..." Read more

"...Photos came up instantly and I was able to cycle through them with ease. Next, I tried the music files and they played perfectly as well...." Read more

"...In summary, it does the back up but hard to organize. Just think of a box of photos and as you take a pic it get thrown into a box...." Read more

41 customers mention13 positive28 negative

Customers are mixed about the value of the computer drive. Some mention it's good value, with a great price for the capacity. However, others say that it was a waste of money, disappointing for the price tag, and an expensive paperweight.

"...Waste of money in my opinion. Good: easy setup, pretty much plug it in and sign up for an account and your good to go...." Read more

"...This is why I don’t like to setup an external account! The drive became useless and could no longer be accessed after the company shutdown all..." Read more

"...Attractive and easy to use web interface. Good price because mine was one that was used...." Read more

"...I will not buy another Western Digital NAS! This was wasted money! Mine is just a fancy and expensive paperweight now." Read more

140 customers mention41 positive99 negative

Customers are dissatisfied with the performance of the system cabinet. They mention that it is unstable, unreliable, and slow. Some say that the product is buggy and does not show any progress. They also say that it sounds like one of the hard drives is failing and making a loud whirring noise.

"...times the exchange of information was slower than expected and hung up a few times, for me this was to be somewhat expected initially...." Read more

"...The phone version is clunky and garbage, but the standard myhomecloud website isnt that bad its user friendly... here's where the real issue comes..." Read more

"...This MyCloud drive worked perfectly, right out of the box. I bought one for myself as well as my sister. You will need a spare wired ethernet port...." Read more

"...to via a laptop or Amazon fire stick - but on mine it keeps getting removed/disabled and I have to manually go back to the web interface and add it..." Read more

43 customers mention3 positive40 negative

Customers are dissatisfied with the connectivity of the system cabinet. They mention that it has severely limited networkability, restricted access, and does not allow connecting to a LAN. They also say that the connection drops several times a week and the reading/writing is so slow. Customers also say the drive can't talk to the internet and doesnot show up as a network device properly in Windows 10.

"...The SBC is a no name, ethernet only ,doubt if it's even 64bit piece of e waste and the cheap plastic case does more to hold in heat and prevent you..." Read more

"...' concerns and complaints are valid; this device has severely limited networkability, restricted access without internet, very limited configuration..." Read more

"...does not show up as a network device properly in Win 10-..." Read more

"...Evidently the drive can't talk to the internet. We checked the ports, etc. I can see it from my Macintosh...." Read more

34 customers mention0 positive34 negative

Customers are dissatisfied with the speed of the computer drive. They mention that the transfer speeds are slower than their mycloud, the software when it runs is slow, and the exchange of information was slower than expected. They also say that the backup time is unreasonable, and that it takes forever to populate the drive. Customers also say the drive does not have enough processing horsepower to transcode higher-def videos.

"...At times the exchange of information was slower than expected and hung up a few times, for me this was to be somewhat expected initially...." Read more

"...I'm streaming hd media 3gig plus per file... the upload site struggles to upload big files to, about an hour per file, and the the site times out...." Read more

"...Where to start. The software when it runs is slow, there is no wifi, and it is a shingled drive. I never even got it filled like 2/3 maybe...." Read more

"...all this trial and error is that the My Cloud Home just doesn't have enough processing horsepower to transcode higher-def videos, at least when..." Read more

15 customers mention0 positive15 negative

Customers are dissatisfied with the files that can't be accessed by the system cabinet. They mention that the shared folder is not accessible remotely, and that most of their files aren't even recognized. They also say that the PC app won't download and that private user folders are not accessible in normal Windows networking.

"...However the PC app wont download on any of my PC's obviously due to an error on there in, which leaves me only 1 options, the web app...." Read more

"...Bios cant find it. nothing in windows can find it. I have pictures from my kids birth on there that I am not sure is backed up...." Read more

"...folder through the device's local ip address but that folder is not accessible remotely in the cloud, and any private user folders are not..." Read more

"...And finally, the kicker is that these users cannot access this shared folder via Windows explorer - it must be accessed through the mycloud.com in-..." Read more

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Amazon Customer

Has over 4tb of info from 3 computers at my disposl.

Reviewed in the United States on March 26, 2021

Capacity: 6TBStyle: Single DriveVerified Purchase

So far I have had no problem with this device. It took me a couple of days to put the information I needed to have access too from among 3 computers I use for various projects in my house. At times the exchange of information was slower than expected and hung up a few times, for me this was to be somewhat expected initially. I will run a program on it later to hopefully pare down the usage because I am sure it is filled with some duplicate files.

My hope is to be able to share and exchange files between my computers without having to use usb dongles or sd cards and so far this is working.

I am hoping this holds up well and will give me a few years of NAS service.

2 people found this helpful

Helpful

that1awesomeguy

Dont buy this product

Reviewed in the United States on October 28, 2018

Capacity: 6TBStyle: Duo DriveVerified Purchase

The only reason I bought this product was so that I could upload video files directly from main PC, and have them viewable across my network wherever I needed them without having to worry about USB drives or carrying a laptop or external drive everywhere. ... honestly that would have been easier, you cannot set up this drive as a media server, you have to have the plex app, for that to work ( its provided, so extra hoop to jump through), drive doesn't come with a usb/USB cord. So you have to buy one separately, but here's the kicker... you cannot transfer files directly. So you have to resort to sending them over wifi or open internet. The web app offers a way to upload and they have a PC program that auto uploads your files for ease. However the PC app wont download on any of my PC's obviously due to an error on there in, which leaves me only 1 options, the web app. The phone version is clunky and garbage, but the standard myhomecloud website isnt that bad its user friendly... here's where the real issue comes in.... I'm streaming hd media 3gig plus per file... the upload site struggles to upload big files to, about an hour per file, and the the site times out. So unless you sit on top of the PC for hours at a time periodically clicking the page to make sure it doesn't time you out. Your never going to get your files uploaded. I've been a westerndigital fan for years, I have 10 separate drives for all manner of storage. This is single handedly the worse designed, least user friendly, product I've ever seen. Waste of money in my opinion. Good: easy setup, pretty much plug it in and sign up for an account and your good to go. I'm sure it works great for pictures and small text files.

15 people found this helpful

Helpful

Alexander

I love it. super easy to setup and use, superfast, beautiful and looks great.

Reviewed in the United States on December 3, 2020

Capacity: 12TBStyle: Duo DriveVerified Purchase

Totally great! Installation overall was smooth and easy. Bear in mind if you erase all data or doing hard reset, it would take a long time to see it online again, My cloud service will not be able to find it for 15 minutes or more. I struggled with my Asus router settings for a while but was able to figure it out finally. When you are locally connected you’ll see Local in settings. When you open it from outside your LAN, it’ll be Direct or Relay. Turn on port forwarding, UnPP and assign a fixed local ip. Or just try it right away, quite probably it’ll work by default.
It has tons of features. I was able to synchronise it one way with my Dropbox and now when I add something to Dropbox, it instantly appears in My cloud(not the other way round) Same can be done with Facebook, Instagram, iCloud and many others. My cloud desktop installed a network drive by itself. All technical settings are great and you cannot change much meaning you cannot spoil the show, that is why it is a Home, not a Nerd version:)

4 people found this helpful

Helpful

Buyer

The good and the bad

Reviewed in the United States on November 24, 2022

Capacity: 16TBStyle: Duo DriveVerified Purchase

After using this for a month, here are my thoughts.
The set up is super easy. The network found the device and set it up and ready to use in no time. Adding users was easy and setting them up is easy. Moving photos and backing them up is also easy. Backing up from other cloud services (google) was simple too.

The USB in the back of the device is used to backup any USB device you plug into it.

The software on mobile device is much better than the desktop (which there really is none). The desktop is really a web portal with even more limited options. Example, on the windows 11 desktop (web portal) I cannot find where to remove a share. On Android I was able to remove a share. The mobile app for Android and iOS is below good but above terrible. It is difficult to organize your photos. Say you have duplicate photos, one from your mobile device and one from Google because you sync both and want to delete the Google version, it is not that easy especially if it is an older photo, like back in 2017. This is because you can go to photos and see 2 exact pictures or video and to find the Google version you need to open each photo and go to info. You can then delete the Google version. If you have several hundred this will take a while. You can go to Google folder but to get to 2017 from 2022 and you can have 1000s of photos, it will take a long time to scroll as there is not date selection at the folder level.

The search is virtually useless especially if your used to Google photo search.

In summary, it does the back up but hard to organize. Just think of a box of photos and as you take a pic it get thrown into a box. When you want to find a photo you can dig thru the box and know that the photos was thrown in there on top of each other so the further down the box you go the older the photo.

Side note, I got the 8tb dual version 16tb but used in raid1 (mirror) mode. Wondering if I can get the smaller dual version and buy 2 10tb wd nas drive. Would have been a lot cheaper and more storage.

34 people found this helpful

Helpful

Top reviews from other countries

Translate all reviews to English

Heriberto Hinojosa Dieck

LA MEJOR OPCION DE RESPALDO DE INFORMACION

Reviewed in Mexico on July 28, 2023

Capacity: 8TBStyle: Single DriveVerified Purchase

Hace tiempo he estado preocupado por la información que tengo guardada en mi lap, acudi a varios servicios en línea que son buenos, accesibles, lo malo es el precio, como cada vez se acumula más información se encarece; este producto es realmente una nube personal, altamente recomendable para casa y oficina, en mi caso esta todo respaldado en ella, muy, muy sencilla de instalar solo necesitas conectarte a tu router y luego crear cuenta en la página y listo. Es cierto, tendrás a la mano toda la información que requieras en cualquier parte que te encuentres. No te enredes con NAS o servidores esta es la opción.

3 people found this helpful

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S. Manz

So glad I didn't return it after reading negative comments....

Reviewed in Canada on August 9, 2021

Capacity: 6TBStyle: Single DriveVerified Purchase

So I ordered a 6TB unit after reading the specs (I normally don't read reviews but rather just take a quick look at 5 star percentages Vs. 1 star reviews), and this time was no different, however for some reason I took a look at 1 star reviews and after ordering the unit and I admit that I was so disheartened that I went ahead and asked to return it, even though it was still in shipping....Luckily my request was not accepted (because it had been shipped already) so I thought ok, when it arrives, I will just send it back before opening it, but when it arrived I though why not just give it a try and see how it all goes (all the 1 star reviews where WHINING about speed of this thing).
So I unpacked it and hooked it up and the setup was so easy that within 5 minutes of powering it on, it was all ready to go and running.....I could not believe that I had actually set up a cloud media server in less than 5 minutes and had access to it from all my mobile and desktop devices, so a huge thumbs up to western digital for their great software setup...Excellent job!.
The system comes with a whole host of utilities such as PLEX (free membership for 3 months), auto backup of your mobile and desktop devices and also mirror copying most popular social media media folders and files, such as your accounts at facebook, instagram,google drive, google photos etc (I am guessing that similar utilities are also available with their iOS machines and mobiles, so securing your social media stuff without even having to re organize them is a breeze....Then it came to testing the speed and I am lost as to why the 1 star reviews had so much visceral WHINING about the speed because I have my WD NAS drive connected to my cable router with the Ethernet Gigabit cable that came with it and I have a very fast connection (400Mps download and a 25Mbs Upload which is pretty decent for a residential cable).
I find backing up large MP4 Video file MUCH MUCH FASTER on WIFI connected devices than uploading to Google Drive and Google Photos.
Then of course we did tests on sharing videos simultaneously among 6 family members from across the continent on different WIFI networks and not a single one complained about the "speed" of the download (or streaming) while we all watched the same video on the drive, simultaneously....It can't get better than that.
Honestly, if I could give this thing 20 stars, I would...Great product, easy to setup and maintain at an incredibly reasonable price....What more do you need exactly? 5 Star , bumper to bumper

41 people found this helpful

Mayank

Most horrible product I have come across

Reviewed in India on July 22, 2018

Capacity: 6TBStyle: Single DriveVerified Purchase

Most horrible product I have come across. Takes a Phd to use it.

1. Does not work without an internet connection. Why the hell on earth do I need drive to be online, signed in, to access local content??. WD has gone too far in it's hunger for user data.
2. Plex in it's worst form ever. It is a headache to use this app on this device. Everytime I boot up, have to scan all the media again to show it up????

I have given up on it and turning to olx to get rid of it

One person found this helpful

David

Great product from a great company.

Reviewed in Australia on April 14, 2021

Capacity: 6TBStyle: Single DriveVerified Purchase

Great product, this is my second, an additional storage, easy to install and use.

Juan

Excelente, fácil de instalar y muy buenas apps

Reviewed in Mexico on September 15, 2021

Capacity: 6TBStyle: Single DriveVerified Purchase

Excelente, fácil de instalar y muy buenas apps

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WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

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What's in the box

Product Description

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Product information

Technical Details

Additional Information

Warranty & Support

Feedback

Where did you see a lower price?

Product guides and documents

From the manufacturer

Effortless Backup With Mirror Mode

Centralized Storage

At Your Fingertips

Privately Share with Friends and Family

Without Monthly fees

Add Content & Integration

For storage on the go, check out WD My Passport

Slim Style

Ongoing Confidence

Locked Down

Customer reviews

Customers say

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Top reviews from the United States

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Top reviews from other countries